Airport Service Officer(Part Time)
Airport Services Officer (One Year Contract – Part Time)
Department: Airport Services
Job Level: Level A
Reports To: Airport Services Supervisor
Location: Kaohsiung Airport, Taiwan
Main Purpose of The Job:
To perform the day-to-day assigned function to ensure that overall operations run smoothly and efficiently, conform to safety and security requirements; and to ensure our customers always feel special, valued and recognized
Perform daily functions to ensure that the operations conform to standard
Ensure proficiency in knowledge and skill required for the task
Exhibit Service Straight From The Heart to internal and external customers alike
Keep abreast and up-to-date with changes in products and services, and with the self-development opportunities
Mitigate the impact of flight disruptions and flight irregularities by knowing the contingency handling plan and respective roles and responsibilities
Adapt to the situation and be of extraordinary service to the customer; and as directed by management, do what it take to get the operation back to normal
Goes the extra mile to care for our customers and to enhance their journey experience a Life Well Travelled.
Taiwan citizen only
University degree or above
Able to work shift duties and willing to work extended hours
Ability to be a team player, reliable and accountable for own performance
Consistently interacts with customers in a friendly, professional and intuitive manner, even when under pressure and with demanding customers.
Ability to effectively listen to and understand customers and colleagues, articulated and express ideas both orally and in writing in such a way as to be clearly understood
Possesses a strong sense of responsibility
Good computer skills, including but not limited to MS Word and Excel
Strong command of spoken and written Mandarin and English
Application deadline: 7th September 2017
Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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